Refund and Returns Policy
Orders delivered to Ireland and other destinations outside the United Kingdom are sold by NA Europe Limited (registered in England and Wales, company number 17113046), part of the Noted Aromas group.
Your statutory right to cancel (EU customers)
If you are a consumer in the European Union you have the right to cancel your order, without giving a reason, within 14 days of the day you (or someone you nominate) receive the goods. To exercise this right, use our online withdrawal form at Withdraw Contract or email contact@notedaromas.co.uk with a clear statement that you wish to cancel. You then have 14 days from telling us to send the goods back, and we will refund you within 14 days of receiving the goods or proof of postage, using the same payment method you used. Goods should be unused apart from reasonable inspection; we may reduce the refund where handling has gone beyond what a shop would allow. This statutory right sits alongside our standard 30 day returns policy below.
What is your return and refund process?
Email contact@notedaromas.co.uk to start the return process.
We accept perfumes back within 30 days for a refund or exchange. We assume customers will test a spray or 2 before returning, however we do not accept bottles that have been used more than this or outside our 30 day policy and they will be returned to you. We are unable to accept returns on sample 5ml bottles.
Please note that products bought as part of a bundle set must be returned as a set for a refund otherwise we can only offer an exchange. Please contact our Customer Services Team at contact@notedaromas.co.uk for further details.
For exchanges, we can only offer this once per order.
Any free items received in a promotion cannot be returned for a refund or exchange. If a free item was included within your original order and you choose to return part or all of the order, taking it below the threshold to be eligible for the free item, you will need to return the free item with the other items being returned. If the free item is not returned, the full retail value of the item will be deducted from your refund. The free item must be returned unused.
We do not cover the cost for return shipping.
Do not send returns back to the address listed on the website, they will be returned to sender. This is an office address. We always recommend using a tracked service when sending goods back to us. If you email in and can't find a reply, please check your spam folder.
Where is my exchange/refund?
Please check on your return tracking receipt that we have received this and send us a copy of your receipt. Returns are generally processed within a week of receipt. We are not responsible for returns lost by your courier during return transit.
Sale items
When getting products discounted in sales, all goods must be returned to get a full refund. If you choose to return one and keep one for example, the refund price will be prorated back to the original sales price.
